Writing to customers
Resources to help you nurture and enhance your customer relationships with clear and empathetic communications
Contents
Featured
Connect with customers
How to show empathy in your customer service responses [with examples]
Connect with customers
How to show empathy in your customer service responses [with examples]
Live chat best practice
Where live chat goes wrong – and how to make it right
Live chat mistakes
Live chat best practice for a great customer experience
All articles
How to show empathy in your customer service responses [with examples]
Where live chat goes wrong – and how to make it right
Live chat best practice for a great customer experience
Five email mistakes that will lose you customers
Useful resources
Prompting Success
The Boardroom Advantage
Report briefing template
Proofreading checklist
Case studies
See how we've helped our clients
Corporate communications
Tailored treatment means healthier writing at The King’s Fund
The King’s Fund
Bids and proposals
Liverpool John Moores University boosts sales-writing skills with bespoke training programme
Liverpool John Moores University
Business writing essentials, Writing to customers
Demystifying legal speak at Nabarro for a rebrand that sets it apart from the competition
Nabarro
Writing to customers
HSBC overhaul complaint-handling style to cut comeback and connect with customers
HSBC
Business report writing, Professional email writing
Heartlands High School invests in better writing skills for a stronger future
Heartlands High School
Professional email writing
Small UK charity makes big international impact thanks to clear, convincing communications
Refugee Rights Europe
Business report writing
Turning complex information into impactful research reports at CFE
CFE Research
Technical writing, Writing to customers
Environment Agency cultivates a new public image
Environment Agency
Bids and proposals
How a tiny team at a children’s charity won the biggest contract of their lives
One YMCA
Business report writing
Making crucial health information accessible for the people who need it
The Health Policy Partnership
