FAQs

You’ll find answers to the most common questions we get about our training on this page. If we haven’t answered your question, you can submit it there. 

Explore our FAQs

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Useful information

If you’re considering our training, these pages will give you a fuller picture of what we do and how we do it – and how it can help you or your team.

Our pricing

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Our approach

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Our writing analysis

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Coaching enquiry

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AI Ready

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Emphasis is the UK’s leading communication training company, offering specialist learning programmes and consultancy services to private and public sector organisations all over the world.

About us

Emphasis has been training companies and individuals in how to make their communication work for 25 years. Find out more about our story and our work below.

Our story

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Our people

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Our clients

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Case studies

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Courses

Resources

FAQs

About Us

Carlie Hoare

Operations Manager

Carlie joined Emphasis with over 15 years’ experience in client services and team leadership, and a proven track record in building solid relationships with both internal and external stakeholders.

A collaborative approach, an eye for detail and a special affinity for organisation made her a natural fit for the role of operations manager in 2023. As well as overseeing and developing our operations team, Carlie ensures our trainers always have everything they need to run a successful course.

In her free time, Carlie enjoys cleaning (no, really), hiking and reading recipe books. We’re confident her collection is exceptionally well organised too.

Connect with Carlie

Head shot of Carlie Hoare

Our team