Write Now: the writing tips blog

Write Now is the Emphasis business writing blog, offering commentary, news, thoughts and observations about the organisational use and abuse of the written word.

Our experts provide valuable writing tips and advice, while airing their opinions, based on their experiences of writing skills in the workplace.

We're looking to generate discussion through our writing skills blog and introduce like-minded people, so why not comment on one of our posts now?

Grammar rules

Posted by Barbara Wilson
grammar-rules

Grammar sends many people into a panic, as they desperately try to recall what they learned in English lessons at school. But grammar doesn’t have to be an impenetrable mass of rules and regulations. Breaking the English language down into bite-sized chunks and understanding the basic principles of grammar can really help you to improve your writing and make it clearer for others to understand. So here are a few basic tips to help you with grammar in your writing.

1. Parts of speech

English can be complicated and it’s easy to get in a muddle. Here’s a reminder of some of the language’s parts of speech:

A noun. This is a ‘naming’ word to indicate someone or something. There are various types of noun: common nouns (cat, flower); proper nouns (Berlin, Andy Warhol); and collective nouns (group, team).

A verb. This is most easily remembered as a ‘doing’ or ‘action’ word, for example, the boy eats a big bag of sweets. All sentences must contain a verb.

An adjective. This is a word that describes a noun. There are different sorts of adjective: descriptive adjectives (a brilliant party, a sunny day); numerical adjectives (seven apples, five gold rings); and possessive adjectives (my hat, your coat).

An adverb. There are several categories of adverb: adverbs of manner (he ran quickly, she walked slowly); adverbs of time (I hope that Gran will visit us soon); and adverbs of place (please sign here). In each instance, the adverb tells us more about the verb.

2. Match your subjects and verbs

Make sure that the verb you use always matches your subject. Consider the following sentence: ‘A bunch of grapes cost £1.99.’ This is incorrect, because the subject is ‘a’ bunch of grapes, so you should treat it as singular. The correct version would be: ‘A bunch of grapes costs £1.99.’

3. Make words in a list match

When listing items in a sentence, make sure that the words you use complement each other. Consider the sentence: ‘You can get to sunny Scunthorpe by train, car or cycling.’ Here two nouns (’train’ and ‘car’) have been mixed with a verb (’cycling’). It would be better to say: ‘You can get to sunny Scunthorpe by train, car or bicycle.

You can find out more about grammar on an Emphasis in-company or public course. Or you can email us to find out how we can help your organisation.

You know what they say about people who assume…?

Posted by Denise Goodreds
you-know-what-they-say-about-people-who-assume

…They risk losing business. (Isn’t that what they say?)

One in five consumers think if an item is ‘organic’ it means it is low in fat, while almost one in four had no idea what it meant at all, according to new research from myvouchercodes.co.uk.

So how much should we assume about our audience’s prior knowledge? To some people, ‘organic’ (meaning produced without the use of artificial chemical fertilisers and genetically modified ingredients*) is an everyday term. But clearly, the word is just wasted currency on nearly a quarter of the population.

The organic sector has come under criticism for not properly making people aware of the exact benefits of its product. But is this an oversight on their part or a misjudged attempt not to seem patronising? What do you think?

One thing is clear. If you want to sell something, it really helps if people know what it is. (Naturally.)

* And check out the Soil Association’s site for a full definition and to discover the potential benefits of going organic.

Hurdling the Olympic word police

Posted by Rob Ashton
hurdling-the-olympic-word-police

Today, it’s exactly two years until the opening ceremony of the Olympics and the moment the eyes of the world turn towards London.

However, advertisers not officially associated with the Games will have to duck and dive to be able to cash in on this attention without alerting the Olympic word police. That’s because a law passed in 2006 forbids any combination of ‘2012’, ‘games’, ‘gold’, ‘silver’, ‘bronze’ and ‘London’ to be used by anyone but official sponsors of the event.

Sporting bodies have made it their business to protect their multi-million-investing sponsors from opportunistic encroachers since 1996. That was the year Nike irked official Olympic sportswear supplier Adidas by setting up their own tented village opposite the main stadium.

And you may have read about this year’s World Cup in South Africa being invaded by a posse of orange-clad women promoting Bavaria beer – to the reported fury of Fifa, who had an exclusive deal with Budweiser.

Protecting your corporate pitch is one thing. But staking claims on individual words? Is that a step too far? Write and let us know.

Meanwhile, if non-sponsors want to make the most of the global publicity in 2012, they’ll have to get creative. Grabbing some of the sport-watching spotlight without mentioning the main event will require contortions fit for an Olympic gymnast.

It looks like it’s not only the competing athletes who have just two years left to rise to the challenge.

To coin a word or drop a clanger, that is the question

Posted by Catie Holdridge
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On misusing or fumbling a word, is it better to hold your hands up to it or to compare yourself to the world’s greatest playwright?

For Sarah Palin, apparently, the answer was easy. Her use of the entirely made up ‘refudiate’ was no error; indeed, inventing it was akin to something Shakespeare himself would have done (oh, when will the comparisons between those two end?). Last Sunday, in response to proposed plans to build a mosque at Ground Zero in New York, Palin begged ‘peaceful Muslims, please refudiate’ in a Tweet. While the message was later deleted, she eventually followed it up with one declaring, ‘Shakespeare liked to coin new words too. Got to celebrate it!’

Of course, this ‘new word’, judged by those with dictionaries to be an accidental combination of ‘refute’ (meaning to prove to be false) and ‘repudiate’ (to reject as having no authority), still wouldn’t quite work in this context, if at all.

More appropriately, perhaps, Palin also aligned herself with George ‘Malaprop’ Bush, the ‘misunderestimated’ president who was ‘mindful not only of preserving executive powers for [him]self, but for predecessors as well.’

The English language always has and always will grow and change. But the question now is: should we all refudiate words entering the language out of sheer unwillingness to admit we got it wrong?

Writing for the web

Posted by Tom Wilde
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A website is a quick, easy and relatively cheap way to reach thousands of potential clients.

Rich web content is what keeps those prospective clients coming back for more. Most people (75 per cent*) say that content quality is the most important factor governing whether they revisit a website (*Forrester Research).

Yet content readability is one of the most obvious – and most overlooked – aspects of website accessibility. No matter how good the design of your site, and no matter how many users it gets, both are irrelevant if visitors can’t or won’t follow the content.

Of course, websites for large organisations may have several different authors. So it’s easier to slip up on content readability: personal writing styles vary and can lead to confusing inconsistency. There may also be a mad dash to fill pages as soon as they are designed – without enough thought given to subject matter, layout, punctuation, grammar and, most importantly, your site visitor.

Good writing is not merely intuitive. Here are ten top tips on how to improve your site and ensure your content is king.

1. Start with the reader in mind. Ask yourself why they’re going to be visiting a page and what their likely thought process would be. Also, ask what things they wouldn’t be interested in.

2. Use plain English. Imagine a typical customer. What terms would they use? Imagine that you are speaking to them when you write. Read the content out loud if it helps – often it’s the process of writing that causes the problem.

3. Use the active voice, rather than the passive. So rather than saying an area ‘is being redeveloped’, say, ‘we are redeveloping’ it.

4. Structure your sentences logically, by putting the ‘what’ before the ‘why’. So don’t write: ‘If the company makes these changes now, it will immediately improve the service.’ Instead, write: ‘The company will immediately improve the service if it makes these changes now.’

5. Avoid over-long sentences. The best way to do this is to limit yourself to one idea per sentence. (This makes content much easier to write too.)

6. Use punctuation helpfully and accurately. Punctuation may seem like a small thing, but it can make a world of difference. For example, a local authority website recently left the apostrophe out of the following sentence: ‘Residents’ refuse to go in the bins’. The resulting meaning was probably not what the author intended.

7. Be direct. Use the word ‘you’ whenever you can, and address the site visitor directly, as one person. (For example, ‘You can find more information here.’)

8. Talk. If various colleagues provide written information for your website, set up a meeting and decide on a style guide to ensure consistency. For example: use the same subheads and titles; if you use specific abbreviations make sure you all work to the same format. Discuss work in progress as a team so as not to repeat content unnecessarily.

9. Proofread. Inaccuracies can easily be missed. Be sure to print out and proofread the content, as mistakes are much harder to spot on screen.

10. Links. Links can be extremely helpful if directing the site visitor to relevant information. But be careful not to splatter your web pages with links for the sake of it. This can alienate the site visitor from the content they actually require. You don’t want to send them hurtling into the www ether when they could be reading your site.

The campaign to ban the bull

Posted by Catie Holdridge
the-campaign-to-ban-the-bull

In our e-bulletin, we like to take a wild specimen of business writing bull by the horns and tame it, so that it can be understood by all.

The Ban the bull campaign was inspired by our gobbledygook amnesty back in 2009, which brought us the following offending sentence.

And, despite the subject matter, there’s nothing natural about this sentence…

“In respect of a natural habitat, the sum of the influences acting on a natural habitat and its typical species that may affect its long-term natural distribution, structure and functions as well as the long-term survival of its typical species within, as the case may be, the European territory of the Member States to which the Treaty applies or the territory of a Member State or the natural range of that habitat.”

This 72-word monster is more likely to leave you dizzy than well-informed about natural habitats, assuming you even make it to the end. Sentences that have to be re-read numerous times are only going to annoy your reader, and could well make them put your document aside – permanently.

This sentence has actually been doing the rounds – in several slightly modified forms – in assorted EC Directives and national regulations for over a decade. (It speaks to the dangers of repeatedly using cut-and-paste, that this example is perhaps the worst.) Where it was previously broken up into numbered points, these have now been crammed together, with additional phrases haphazardly piled onto the end.

So how might we re-build this into something more manageable?

Start plainly

Even bearing in mind that this is taken out of context, the opening is vague and unclear. In what sense is it ‘in respect of’? It would be best to make this obvious at the beginning, so the reader is prepared with a premise to add the rest of the information to as they go on.

After a little research, it seems this is probably defining an official way of deciding the conservation status of any natural habitat. Would the reader have known that?

This would be better: ‘The conservation status of a natural habitat can be measured by looking at…’

Punctuate

Avoid such overly long, opaque constructions, typical of the language of legislation. Even when lacking in individually mystifying jargon words – as this one mostly is – the sheer length of such sentences is a huge obstacle to clarity. Effective use of punctuation is vital for making meaning explicit, so use it wisely: an infinite number of commas won’t clarify a poorly put-together sentence.

Break it up

When you’re dealing with a list in your text – in this case, a list of factors – consider using bullet points. These instantly make the piece more accessible, because the reader is no longer faced with a block of text. They also help to make separate ideas more distinct.

Cut the filler

Phrases like ‘as the case may be’ sound rambling and wishy-washy. Better to actually state your case, and cut these out.

Keep it simple

Unless you’re sure every reader will understand a particular word, pick a more straightforward one.

So that would leave us with:

The conservation status of a natural habitat can be measured by looking at:
•    every influence, both environmental and human, that affects that habitat and the species within it
•    how these influences will affect that habitat’s long-term distribution, structure and function; and on the future survival of its typical species.
In this context, these definitions apply to the range of natural habitats within Member States of the European territory included in this Treaty.

Now, armed with this knowledge, we can all move forward into a world where business writing is safer for everyone.

If you ever spot any baffling business-speak, be it in a report, letter, email, flyer, website, or proposal, please join our campaign by sending it to us to unravel. Alternatively, just leave a comment here at our business writing blog.

‘S Dickens, innit

Posted by Rob Ashton
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He began by turning Shakespeare into txt spk. Now it’s Dickens for da yoof of today.

Martin Baum, a father from Bournemouth, has rewritten Dickens in ‘yoof-speak’ in order – he claims – to get children interested in reading. ‘Kids today have invented their own language,’ says Baum.  ‘And I use this language to try and engage them.’

Judge his alleged mission as you will, while you contemplate his opening to Da Tale of Two Turfs: ‘It was da best of times and, not being funny or nuffing, but it was da worst of times, to be honest …’

Into or in to?

Posted by Catie Holdridge
into-or-in-to

A delegate on a recent Emphasis course suggested a subject for our writing tips blog. ‘Can “into” and “in to”,’ she wondered, ‘always be used interchangeably?’ In a word, no.

Here’s why.

Into

‘Into’ is a preposition. A preposition essentially indicates the relationships (usually within space or time) between two parts of a sentence. Others include ‘in’, ‘on’, ‘above’, ‘behind’, ‘through’, and so on.

‘Into’ generally suggests entry; movement in the direction of; or up against. This can be a real, physical movement or a more symbolic or metaphorical movement: entering a state of being or form, or getting ‘inside’ an idea or concept.

I hurried into the bank.

She walked into a lamppost.

He went into shock.

I looked into the accusations of incompetence.

She went into the entertainment industry.

As with all prepositions, ‘into’ is followed by its object: here, ‘the bank’, ‘a lamppost’, ‘shock’, ‘the accusations of incompetence’ and ‘the entertainment industry’.

Adding the preposition to its object, you get a prepositional phrase, and this works together to give you information about the verb in the first part of the sentence. In these examples, the hurrying, walking, looking etc.

In to

‘In to’ is a phrase where the two words work separately.  So:

I hurried into the bank

but

I hurried in to withdraw all my money.

Now ‘in’ modifies ‘hurried’, while ‘to’ is used to show purpose or intention (to withdraw money), rather than direction (literal or otherwise).

To decide which to use, it may help to think about what the ‘to’ part of the sentence is doing, and to which part the ‘in’ belongs. The differences may just become obvious if you just try both ways out.

After a horribly long car journey, he finally turned in to his own garage.

After a horribly long car journey, he finally turned into his own garage. *

Let us know if you have other writing queries you’d like us to answer, either by commenting on our business writing blog, or by posting a query on our writing forum.

* Probably not what was meant, but a good trick nonetheless.

Top tips for high-impact documents

Posted by Tom Wilde
top-tips-for-high-impact-documents

Get your business writing noticed with these easy-to-follow tips.

Start with the reader in mind

Do they know much about the topic? Do they understand your jargon or acronyms? How important is this information to them? How interested are they in it? (That’s not the same thing.)

Be sure of your core message before you start writing

Imagine you are going on TV for a three-minute interview. Could you sum up the value of your topic in three minutes? Write yourself a short statement (fewer than 30 words) that you could use as a memory aid to help you sell your topic to the interviewer. Try using it to clarify your thoughts on the issue while speaking to a trusted colleague. This will all help you keep the main message in mind when you’re doing the writing itself.

Be sure to make your beginning memorable

If you don’t grab your reader at the beginning of the document, you are wasting your time. Getting a reader started is the most difficult part of writing, but there are techniques you can use. Try starting with a surprise statement for instance, or contrasting how things were in the recent past with how they are now (in two or three sentences).

Go out with a bang

Good endings are almost as important as good beginnings. The last thing you want to do is leave the reader with the impression that you’ve just run out of things to say. Useful techniques are: looking to the future, repeating a major issue or summarising. But be careful with the last one: keep that summary to two or three sentences.

Keep it short and simple

Write to express, not to impress. (No flowery language.) Good ideas come across much better in plain English. That means: write the person or subject before the verb. ‘The company received the order’ is better than ‘The order was received by the company’.

Make your sentence structure logical

Say what the sentence is about straight away, before you add extra information. Say what’s happening, before you say why.

Use graphics where possible

We all learn in different ways. Some people like written explanations, while others are more ‘visual’ and prefer graphics and illustrations. Pictures are therefore a great way of drawing visual people into your document. (Be careful with clip art, though.) So use a graph rather than a table of data, for example.

Stick to two fonts

Use one serif font (eg Times) for the body text and one sans serif font (eg Arial) for headings and subheadings.

E-mail

Limit messages to one screen – and use attachments for longer messages.

Cutting weasel words? I’ll get back to you

Posted by Rob Ashton
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We might all have certain choice words that we resist saying to our work colleagues or boss at times. But these are probably quite different from the list of taboo workplace words and phrases recently published in Forbes Magazine.

The article asserts that phrases like ‘we’ll see’, ‘I don’t know’ and ‘I’ll get back to you’, as well as so-called ‘weasel’ words like ‘if’ and ‘try’, should be stricken from our office vocabulary, if not our lives. ‘Take a scalpel and cut them out of your thinking, speaking and writing,’ declares the author, psychotherapist and business consultant Linda Durré. ‘Words like these only weaken you and make you sound noncommittal, undependable and untrustworthy.’

No doubt most of us favour certainty and a ‘can do’ attitude in our business dealings. But the problem with such a blanket ban on these words and phrases is that they can actually be pretty useful. In an ideal world, we might all know everything in the instant that we’re asked. But in reality, sometimes you need to buy time in order to double check or do some research before passing information on to a client. Infinitely better that they should have to wait for an hour and get all the facts the first time, rather than potentially acting on misinformation you blurted out on the spot, under the pressure of not being able to say ‘if’.

Good business relationships depend on someone saying ‘I’ll get back to you’ and doing it, ‘try’ and meaning it, and ‘I don’t know – but I can find out’ as necessary, not on cutting such phrases out altogether.